Our business ethos and culture are premised on the principle of 'treating all customers fairly'. If, for any reason, you are unhappy with any aspect of the service you receive, please contact us immediately, and we will endeavour to fix it as quickly as possible:
Telephone: 0333 577 5000
If you are still not satisfied with the outcome or resolution of your complaint, you have the right to refer to the Financial Ombudsman Service. Our customer services team will be happy to assist you with this.