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What Do Our Customers Say About Us?

29.06.2020 by Alice G

Loan on your car finger pointing at 5 start reviews

While we can boast about our 30 years of leadership in the consumer credit and finance industry, we know that a lot more goes into providing fantastic customer service than years of experience. From affordable loans to an innovative process, we aim to make sure you get the best experience possible.

Let our Customers Speak on our Behalf

Want to know why we have a five-star review on both Google and Trustpilot reviews? The following reasons are just a handful of ways we make LoanOnYourCar the best way to access cash quickly.


Traditional loans can take anywhere from weeks to months to secure, and when you need cash quickly, that’s just not an option. The Vehicle Equity Release loan offers broad flexibility for repayment terms because each individual that uses has different needs.

Unlike a traditional logbook loan, our innovative loan structure allows you to make smaller payments over a time that makes sense for you and your income. We understand that no two people are in the same scenario. Whether your home has recently been flooded and you need the cash to make quick fixes (Yes! This is an example of someone we were able to help!) or if the COVID-19 pandemic has left you without the reliable income you had before, our innovative loan can help you when you need it more.

Okay, but what exactly is a Vehicle Equity Release? If you’re curious how a VER loan works in comparison to a logbook loan, it’s relatively simple! Unlike a logbook loan, a VER loan allows you to access cash up to 70% of the worth of your vehicle, and you get to keep your logbook and your spare key for the entire duration of the loan period. Your car is simply a form of collateral for the loan amount you take out. A vehicle may be one of your most valuable assets, but much of the value is tied up in simply owning the car. We change that, by allowing you to borrow against your vehicle, offering small payment options, and making sure you feel comfortable during the entire process. Safer. Less risky and more accessible than a logbook loan.

Ease of getting a Vehicle Equity Release Loan

Right now, we get it. You don’t want to see us face-to-face, and we’re okay with that! We downright encourage you to fill out our loan application remotely, from the comfort of your home. Whether you’re trying to stay home during the COVID-19 crisis, or simply want to be able to access the loan process from your own home, you can stay put. We rely on technology to make each step easy.

If you’re sick of the stress that comes with deciding which loan structure is best for you, look no further than Our customers mention it’s the quickest and most stress-free process they could imagine! You don’t have to take our word for it; just check out our customer feedback!

“Super efficient, super-fast, SIMPLY AMAZING, A very stress-free process with the TOP QUALITY CUSTOMER SERVICE from the staff! I will never look for another company for loans after the experience I had with LoanOnYourCar I know that this service is definitely unbeatable! The best Loan Option on the market without a doubt.”

If you’re looking for a stress-free, straightforward, and easy way to get a loan using your vehicle as collateral, you can’t beat We really believe that.

Our contracts are processed as quickly as 60 minutes from the moment you sign electronically, and payments can be made to you in just as little time. If you’re looking for an easy and quick solution, a VER contract may be just the right choice for you.

Even your vehicle inspection is done over the phone via whatever video format works for you, WhatsApp, Facetime, or other video options. No need to drive it anywhere! Our simple and straightforward process is just one more reason that getting a VER loan is easy and confusion-free. And, when you do have any questions, give our loan experts a call to receive a quick and clear reply.

Affordability and Flexibility

The ability for you to pay back the loan is essential to us. We will never secure a loan for you that you can’t afford, period. We don’t think anyone needs to be stuck in a debt cycle with high interest; so the VER loan is based on how much you can afford based on your income, and the worth of your car at the time.

One of our customers mentioned in a TrustPilot review, “They also were responsible and didn’t let me lend more than I could afford.”

Just say no to logbook loans. Did you know that a logbook loan interest rate can be between 400% and 500%? Seriously! While you might financially be able to “afford” that, a Vehicle Equity Release loan is a much more responsible way to access cash.

Lower risk and lower interest are key factors of what makes a VER loan through a great alternative to a logbook loan. On top of affordability, the limitations on a logbook loan can be impactful to how you pay back the loan, and you may even have your car repossessed if you can’t afford the high-interest rates and fees of the loan. Instead, take your time (up to five years!) paying back your loan to, or pay it back early.

During hard financial times, we aim to provide help for those who need it. Usury or excess fees don’t appeal to us, and we know they don’t appeal to you, either. We offer unbeatable rates with a flexible payment structure, all uniquely fitted for your life.

What our customers think about us and our logbook loans

Trustworthy and Fair

We trust you, and in turn, you trust us. This is something we’re incredibly proud of. In an era where you can’t be sure what’s real or not, we encourage you to read our customer reviews so you can see that we’re really a company worth putting trust in.

If you’re looking for transparency and fairness in a loan company, you’ve come to the right place. At, there are no hidden fees, no formal credit check required, and you can settle your loan early without any added fees. Honesty is not something you can undervalue, so if you’re seeking an honest and trustworthy loan option, a vehicle equity release may be the perfect option for you.

A few of our customer reviews mention that they look for a fair and trustworthy option and that we fit the bill!

  • “They have been helpful and fair. It’s easy to be honest about any questions or concerns you have as they are always happy to help”
  • “The best Loan Option on the Market, a trustworthy loan option that will leave you completely satisfied.“
  • “There sales and service staff are probably the best in the business and the most honest and helpful. I was very happy with their service and the way they handled my enquiry.”

We don’t take any of these reviews lightly. They mean so much to our team, and we strive to provide honest, trustworthy, and fair loan options every step of the process.

Speaking of our team...


You might think that just because your loan is online, that the process is devoid of customer service. That couldn’t be further from the truth. We take our customer service seriously and want to make sure every person who completes a Vehicle Equity Release contract is important to us. In fact, we make sure to reply to every TrustPilot review we receive to make sure our customers know how important they are.

Personable and professional customer service is what we’ve built our innovative loan process on. Going the extra mile is important to us.

Don’t believe us? Check out some of these quotes from our Google Reviews and TrustPilot reviews:

  • “Excellent customer service! If I could give you 100 stars I would.”
  • “Polite, straight forward, communication was perfect”
  • “Excellent customer service, Joe was fantastic and helped to explain the process fully and clearly answering all questions I had.”
  • “Really lovely staff even stayed late to get me paid out the same day”
  • “Unbeatable rates and most importantly unbeatable customer service, you really are well looked after with this company LoansOnYourCar!”
  • “Brilliant service and friendly team of people”

Start your vehicle equity release loan process today

Our customer service speaks for itself, but if you don’t want to take our word for it. Check out the multiple reviews and high ratings online that support our fair, personable service for our innovative and affordable loans. Once you do, give us a call, email us, or get started on your application online right away to have cash in your bank account in as little as sixty minutes. Our exceptional service and product are waiting for you.